We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Undercover Lingerie (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://undercoverlingerie.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
26 Apr 2020 20:34
I ordered this 5 weeks ago and at first I loved it, but after some grieved for the money spent. For the worth I gave for this I can admit the same quality I can purchase in any store nearby. This is silly. Just not what I visualized it would be and very poorly made compared to comparable goods. Not that the quality is so third-rate, but the good is not worth itsprice.
26 Apr 2020 19:47
is a perfect value for money
26 Apr 2020 04:24
I think it is a good price for . happy with the service!
24 Apr 2020 08:10
really impressed with the quality
21 Apr 2020 01:29
It was exactly what I ordered. thanks so much
18 Apr 2020 21:18
For , discount isnt't even necessary. The price is already more than fair for the quality provided
18 Apr 2020 06:58
Good quality ! Looks amazing!
16 Apr 2020 15:17
I had no idea where can I buy until I stumbled upon this store. Great job!
15 Apr 2020 15:39
The purchase arrived really fast! And it was accurate! Thank u friend
13 Apr 2020 18:15
thanks, is amazing!
13 Apr 2020 17:37
13 Apr 2020 10:10
an opportunity to buy such a cheap online is priceless. thanks to the seller!
9 Apr 2020 01:38
super cool ! just arrived
8 Apr 2020 11:01
overly excited about receiving it!
8 Apr 2020 08:44
is perfect! I luv it!
5 Apr 2020 18:59
nice and in good condition...thank you...
3 Apr 2020 04:07
i guess it's the cheapest price for i've ever seen. good job!
2 Apr 2020 16:48
absolutely true to the picture. my sibling is happier than ever :-)