SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Undercover Lingerie (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://undercoverlingerie.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast and good quality
Seller umnichka quickly sends the parcel
Great kit. Just divine beauty and quality. Soft lace, very comfortable, nowhere nothing colitis, on the stick, does not press. Be sure to order red more. Delivery mega fast 10 days to Riga
The order was fully tracked. Lingerie perfect♥️
Ideally, 86 70 97, free even does not drag anything. Stockings without gum and are too big. Thank you store, my husband already appreciated.
Surprisingly, but the quality of the level is intimate or even better. I recommend. Live looks much better than in the photo
Very cute babydoll, carefully made, I'm satisfied. Bustier puszapu, when stockinged pretty wide lace.
Underwear very level, I liked it) does not stick, size 1 in 1) I took 80B, although my 75, and not regret) stockings certainly are not the best, but overall I really like :) underwear it very quickly, I love it))) The second picture stockings my, not the store) recommend 10/10
Beautiful
Normal, bust looks like top, quality is not very. Panties on OB 96 are small. Stocking presses the lyashka and well, you see
Everything is wonderful in size and quality, as a gift, a cute snowflake pendant, reached for 3,5 weeks, given that I ordered 11.11, it's very fast. Seller recommend!
85D fits like a 36C. I got it in red, white, and black.
Super set!! I really liked it. Everything is soft, the bra is just the 2nd size. Panties also came up. Everything is done for me. Take it, you will not regret it. Here only on stockings went immediately puffs (
Lace soft, size matches, store recommend
Beautiful set, quality is good. There are pairs of protruding threads that I cut. All elements were separately packed. The size approached, although my hips are wide. My parameters are 84-67-95, height 170.
High-quality bra, garter belt, panty and stocking pantyhose. All very well-fitting. No loose threads. Looks amazing, but apologies for my bad photos! Fast shipping to the Philippines, but paid extra to use EMS for faster delivery - i buy two different sets so it's worthwhile. Import/Customs Tax on two sets was good at only 112 pesos.
Product quality is good, other than that the belt is not a bow. Order came quickly and fit in size. Stockings material is very pleasant.
Set very quickly came two weeks the Mist Ekspres Ukrainu. Very beautiful set is the third with this store. Thank You for the gift! Very nice!
Super set. I received free-pendant snowflake. Recommend salesman.
The set is certainly very beautiful, but probably on an idiotic figure. quality is good, everything is sewn smoothly. the goods came packed in a special package. clean and very beautiful! on my chest Volume 86 barely climbed into the cups, although the volume itself is normal. panties on the volume of the hips 100 sat just do not press and do not press. store recommend! thank you for the quality kit