We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Undercover Lingerie (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://undercoverlingerie.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, nice to the body tops. I took a set of brown and black, I liked everything. Can only lyamochki would be stronger, but overall satisfied, I recommend. It came in a month. Looks like in the picture.
4 Mar 2020 10:40
Went a long time, the goods are good and a gift. Thank you to the store. I ordered two more.
3 Mar 2020 10:47
Got tops a month later in Kiev. Were packed in zip lock package. As a gift there was a rubber band. The tops are pleasant to the touch, ideally fit the parameters og 84, OPG 75. Color black and coffee.
3 Mar 2020 10:37
Very soft and comfortable
3 Mar 2020 08:58
Completely and completely satisfied with the goods. The material is very high quality and pleasant. As a gift, also put an elastic band for hair.
3 Mar 2020 07:55
Accidentally stumbled into hot goods, ordered a pair and very satisfied! In Ukraine faster than a month from the day of order, despite quarantine and holidays. There's a little smell. Packed in a zip bag, as a gift rubber for hair-a trifle, but nice :) The quality is good, nothing sticks out anywhere, the fabric is dense and very pleasant to the body, the lining is comfortable and the function is performed, plus are removed. On my size m with a breast 75-80b sat perfectly, I think the size is smaller and more will also be OK, the fabric is very elastic. Open back, straps do not rub (not adjustable). In general, beautiful, comfortable, you can wear whenever and as you like. One of the best shopping on Ali for me, recommend!
2 Mar 2020 21:42
The fabric is pleasant, the threads do not stick out. As a gift, the store put a hair band. Purchase is satisfied
25 Feb 2020 04:56
Lovely top. Track by ukrmail. White top transparent. Soft, the fabric is pleasant, comfortable, keep. I am very happy with the purchase!!! I think I will wear white without cups ^_^. I'm happy I got them. Black is my favorite.
14 Feb 2020 10:17
As a gift, still put rubber)
10 Jan 2020 06:22
The top is made of soft and body-friendly fabric. The fabric stretches well. Inside in cups push-up. The top is presented in a single size. On my parameters 96-77-98 came up, sat well, I'm comfortable in it. I washed only in a special bag on delicate mode and at low temperature. The top does not shed and does not lose shape. Delivery to Omsk was carried out a month. The parcel came in a normal postal package + zip package! Track number was tracked all the way.