We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouses around the world will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Undercover Lingerie (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://undercoverlingerie.co
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was contemplating where to buy online before I found this shop, and now no doubts are left
26 Apr 2020 22:07
I did my best - savings for didn't go in vain. Quite happy with the purchase
26 Apr 2020 21:24
fully matches description.
26 Apr 2020 21:21
i'm truly happy to find such a low priced available online
24 Apr 2020 04:05
Excellent quality of product! Advise this store :)
23 Apr 2020 13:39
arrived pretty fast! quality amazing!
22 Apr 2020 08:46
set of traits is not as assumed, to my frustration. some traits didn't completely match what is seen in the pictures, and even though it's still looking fine it's not worth the expenses I paid. I ordered drawing on various favorable reviews but when I saw it, it was nothing like what I was fantasizing it to be.
18 Apr 2020 17:09
came quite fast. Love it!
10 Apr 2020 14:29
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
8 Apr 2020 10:49
so far this was my best choice
5 Apr 2020 17:17
Fabulous ! The store was quick with communication. It's a perfect choice. A+!
4 Apr 2020 20:36
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met!
1 Apr 2020 22:44
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite